Question 1

I can't log in to my account — what should I do?

Accepted Answer

Make sure you're signing in with the same email or Apple ID you used to create your VERELLE account. If you're still locked out, use the password reset option on the sign-in screen, then check your spam folder for the reset email. If nothing arrives within a few minutes, email us and we'll verify and restore access to your account manually.

Question 2

How do VERELLE subscriptions work?

Accepted Answer

VERELLE offers monthly and annual subscription plans that unlock AI coaching, the food scanner, protocol tracking, and progress insights. Subscriptions renew automatically at the end of each billing period unless canceled at least 24 hours before renewal.

Question 3

How are Apple App Store purchases billed?

Accepted Answer

All in-app purchases made on iPhone or iPad are processed by Apple and billed to the payment method on your Apple ID. Receipts, refunds, and billing history are managed by Apple — you can review them anytime at reportaproblem.apple.com or in Settings → [your name] → Media & Purchases → Subscriptions.

Question 4

How do I restore a previous purchase?

Accepted Answer

Open VERELLE, go to Settings → Subscription, and tap Restore Purchases while signed in with the Apple ID used for the original purchase. Your plan reactivates within a few seconds. If it doesn't, sign out and back in, then contact us with the email tied to your account.

Question 5

How do I cancel my subscription?

Accepted Answer

On iPhone or iPad, open Settings → [your name] → Subscriptions → VERELLE → Cancel Subscription. Cancellation takes effect at the end of your current billing period, and you keep full access until then. Canceling in the App Store stops all future charges; deleting the app alone does not cancel a subscription.

Question 6

Something looks wrong with my food or nutrition tracking.

Accepted Answer

The AI food scanner estimates calories and macros from a photo or barcode, and you can edit any serving size, ingredient, or macro before logging. If a food item is consistently inaccurate or missing from the database, send us the item name and a screenshot and we'll correct the entry.

Question 7

How do I report a bug?

Accepted Answer

Use the contact form below or email us with a short description of what happened, the screen you were on, your device model, and your iOS version. Screenshots or a screen recording help enormously and usually let us reproduce and fix the issue much faster.

How can we help?

Answers to the common questions.

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